Legal

Privacy Policy

Last updated: February 20, 2026

This Privacy Policy describes how Max Prudhomme, a French auto-entrepreneur operating under the trade name Elmao Industries ("we", "us", "our"), collects, uses, shares, and protects personal information when you use Unravl, including our website, application, and related services (the "Services").

1. Information We Collect

We collect information in the following categories:

  • Account and identity data: name, email address, and account identifiers provided through our authentication provider.
  • Subscription and billing data: subscription tier and customer billing identifiers provided by our billing provider. We do not store full payment card details.
  • User content: companies, pipeline entries, contacts, notes, cover letters, and other information you submit to the Services.
  • Contact form data: name, email address, and message you submit when contacting us.
  • Usage and analytics data: product interaction events and technical usage data used to understand feature usage and improve the Services.
  • Device and log data: information such as IP address, browser type, and timestamps collected through normal operation of our infrastructure.

2. How We Use Information

  • Provide, operate, and maintain the Services.
  • Authenticate users and secure accounts.
  • Process subscriptions and manage account tiers.
  • Respond to support and contact requests.
  • Measure product usage, diagnose issues, and improve functionality.
  • Enforce our terms, prevent abuse, and protect the Services.
  • Comply with legal obligations.

3. Legal Bases (EEA/UK)

If you are in the EEA or UK, we process personal data based on one or more of the following legal bases: performance of a contract, legitimate interests, consent, and compliance with legal obligations.

4. How We Share Information

We may share personal information with service providers that help us operate the Services, including:

  • Authentication provider (for account login and identity management).
  • Database and backend infrastructure provider.
  • Billing and subscription management provider.
  • Analytics provider.
  • Email delivery provider (for contact/support communication).

We may also share information when required by law, to protect rights and safety, or in connection with a merger, financing, acquisition, or sale of all or part of our business.

We do not sell personal information for money.

5. Data Retention

We keep personal information for as long as needed to provide the Services, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods vary by data type and business need.

6. Security

We use reasonable administrative, technical, and organizational safeguards to protect personal information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Your Privacy Rights

Depending on your location, you may have rights to access, correct, delete, or export your personal information, and to object to or restrict certain processing.

To submit a request, contact us at [email protected]. We may need to verify your identity before processing a request.

8. U.S. State Privacy Notice

If you are a resident of a U.S. state with an applicable privacy law (such as California, Colorado, Connecticut, Utah, or Virginia), you may have rights similar to those listed above, including rights to know, access, delete, and correct personal information, and to appeal certain request decisions where applicable.

9. International Data Transfers

Your information may be processed in countries other than your own. Where required, we use appropriate safeguards for cross-border transfers.

10. Children's Privacy

The Services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will post the updated version here and revise the "Last updated" date.

12. Contact Us

If you have questions about this Privacy Policy or our privacy practices, contact us at [email protected].

Legal operator: Max Prudhomme (auto-entrepreneur, France), operating as Elmao Industries.

Business mailing/contact address: [email protected]

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